Installation, Setup & Pairing

Created by arpha smart home, Modified on Fri, 9 Jan at 3:21 PM by arpha smart home

Question	Answer & Pro-Tips
What's the 1st step when I get a new Arpha device?	Download "Arpha Plus" App, power on the device, and connect the device and the App. [Pro-Tip] If your model is not Aku series, DF360, Doorbell Duo, then download "Arpha" App instead.
Why won't the doorbell connect to my Wi-Fi?	Arpha doorbell only support 2.4GHz Wi-Fi. [Pro-Tip] If your router is dual-band, temporarily disable 5GHz or create a dedicated 2.4GHz guest network for the lock.
How do I perform a Factory Reset?	Long-press the Reset button for 7 seconds then you will here the voice prompt.
How do I pair the indoor Doorbell Chime?	Hold the volume button on the chime for 5 seconds until it beeps. Immediately press the Doorbell button on the exterior lock 3 times to sync.
How long does Pairing Mode last?	It varies from devices. In general, the "Waiting for network" mode lasts 1-3 minutes. If you don't finish within this time, you must trigger the pairing mode again.